Passenger Information

US Airways and the nation’s airports are working together with the U.S. Department of Homeland Security, the TSA, and other federal and local law enforcement agencies to implement security measures to keep all passengers and crewmembers safe.

Be aware of the activities around you. Any suspicious activity should be immediately reported to an airline representative or law enforcement personnel.

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Permitted and Prohibited Items and Security Wait Times

The TSA has listed items that may be taken through the security checkpoint. If you are unsure about a particular item, see a complete list of permitted and prohibited items at tsa.gov. On the TSA Web site you can view security checkpoint wait times and other useful information. You can also check the US Airways Web site at usairways.com for security-related travel tips.

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Hazardous Materials

Many common items used in the home or workplace might seem harmless. However, when transported by air they can be dangerous and are prohibited. During flight, variations in temperature and pressure can cause items to leak, generate toxic fumes, or even start a fire. Federal law prohibits the carriage of hazardous materials aboard aircraft.

Explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive material are hazardous and prohibited. Some examples include paints, lighter fluids, fireworks, tear gas, oxygen bottles, and pepper spray. If you are unsure whether the item you want to pack in your luggage is hazardous, please contact US Airways at 800-428-4322.

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Electronic Equipment

Please do not use portable televisions, radio transmitters, or remote control toys inside the aircraft.

Other portable electronic devices may be used except during taxi, takeoff, and landing, when they must be turned off and properly stowed.

As a courtesy to our customers, we request that all passengers use headsets for any audible portable electronic devices. Please also be considerate of other passengers’ sensitivities and the proximity of minors when choosing your personal video entertainment.

In addition, cellular phones may be used while the aircraft is parked at the gate, and after landing while taxiing to the gate, as advised by the flight crew. They must be turned off and stowed at all other times.

Gogo® Inflight Internet is available on Airbus A321 aircraft. Look for a card with information in your seat-back pocket and listen for your flight attendant to announce when you've reached 10,000 feet and can go online. Fees for full internet access vary by flight length and device used. Access to usairways.com is free.

Telephone service is available on our Airbus A330 aircraft for a $5 set-up fee and $9.95 per minute.

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Seat Belts

Please keep your seat belt fastened at all times while seated, even if the captain turns off the “fasten seat belt” sign.

Alcoholic Beverages

Per FAA regulations, no person may be permitted to board an aircraft if they appear to be intoxicated. Alcohol may not be consumed on board unless provided and served by a crewmember. All on-board, alcohol-related disturbances will be reported to the FAA for possible investigation.

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Smoking

Smoking is prohibited on all US Airways flights.

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Baggage: Domestic and International Flights

Please visit our Web site at usairways.com, or contact US Airways Reservations at 800-428-4322 for weight, size, and any international-travel restrictions.

Carry-on baggage is limited to one piece of luggage and one personal item (purse, briefcase, laptop, or infant bag). Carry-on baggage must not exceed 45 linear inches and a maximum weight of 40 pounds per bag, is subject to space availability and government limitations, must fit either under a seat or in an overhead bin, and must be properly stowed before the cabin door is closed. Heavy carry-on items such as laptops may not be placed in the seat-back pockets; these pockets are designed to hold lightweight material.

Wheelchairs, strollers, and child car seats will be checked at the gate using a “special handling” tag.

 

Passengers with Special Needs

US Airways is dedicated to advocating and ensuring a positive travel experience for our customers with disabilities. If you need assistance, please see a representative or visit usairways.com/specialneeds for more information.

 

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Contact US Airways

Make a reservation, check flight status, become a Dividend Miles member, and book award travel at usairways.com.

Now you can book a flight from Europe in your local currency and language. Visit usairways.com/worldwide for a complete listing.

From the U.S. and Canada

Domestic travel 800-428-4322
International travel 800-622-1015
TTY 800-245-2966

From Europe

Austria 0810-00-11-72
Belgium 07-815-00-26
France 0810-63-22-22
Germany 0180-3000-609
Greece 008-0044-143-810
Ireland 1890-925-065
Israel 03-7548-400
Italy 8488-13177
Netherlands 020-201-3550
Portugal 808-20-09-58
Spain 901-11-70-73
Sweden 0850-163-427
Switzerland 0844-805213
United Kingdom 0845-600-3300

From the Caribbean and Latin America

Aruba 800-1580
All Caribbean locations
except Aruba 800-622-1015
Belize 800-622-1015
Costa Rica 0-800-011-0793
Mexico 800-428-4322

Other helpful contacts

Baggage 800-371-4771
Dividend Miles 800-428-4322
US Airways Club 800-828-8522
US Airways Vacations 800-455-0123
US Airways Visa® 866-583-1820
US Airways MasterCard® 866-419-0881

Customer Relations

usairways.com/contact or (fax) 480-693-2300
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

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