FLYING IN STYLE

THIS WINTER AND SPRING, US AIRWAYS FLIGHT ATTENDANTS put in long hours training for the new Envoy experience at our state-of-the-art training center located in our Charlotte, North Carolina, hub.

Envoy is US Airways’ transatlantic business-class service, and from January through April, our Charlotte– and Philadelphia–based flight attendants participated in nearly 19,000 hours of training on how to deliver an upgraded Envoy experience to our customers. The new Envoy experience launched this spring — just in time for the busy summer travel season — and made its debut on the inaugural flight between the US Airways international gateway in Philadelphia and London Heathrow on March 29.

The new Envoy represents a significant investment in the new US Airways, and it focuses on providing our customers with what matters to them most when flying business class. In March 2007, we surveyed Envoy customers, nearly 75 percent of whom had flown four or more trips to Europe with us or another carrier the previous year. We wanted to find out how we met their expectations and what we could do better. They told us that what was most important to them was more attentive inflight service, followed by better-quality menus and a greater number of food selections.

In response to their feedback, we made some dramatic changes to Envoy. Customers seated in the Envoy cabin will now have more choices through new menus that feature classic American cuisine and concepts and a selection of premium wines. On flights to Europe, which depart in the evening, customers will enjoy custom-made salads, fresh breads, and dinner entrees that include choice filets, fresh fish, and chicken with light, simple sauces. On flights to the U.S., which depart in the morning and early afternoon, customers can start their flight with a sparkling mimosa or another beverage of choice, and they can choose from a variety of sweet and savory brunch entrees.

We’ve also added more comfort and convenience by upgrading our Boeing 767 fleet with state-of-the art, near lie-flat seats, an on-demand entertainment system (our Airbus A330 fleet already features on-demand entertainment), and improved quality for our pillows, blankets, and amenity kits.

We’ve upgraded Envoy in order to provide you with a consistent, premium-quality travel experience that will help you arrive at your destination refreshed, relaxed, and ready to work or play — an experience that will help make US Airways your airline of choice.

On behalf of our more than 36,000 employees, thank you for choosing US Airways. We hope to see you again soon on a future flight.

Doug Parker
Chairman and CEO
US Airways

Learn more about the new Envoy experience and book your trip at usairways.com.